Privacy Policy

1. Information We Collect

Vape Culture Kenya collects the following information when you interact with our website:

• Contact Information — When you reach out via WhatsApp or our contact form, we receive your phone number and any details you share in the message.
• Order Information — Products you wish to order, including chosen flavours and quantities, shared via WhatsApp.
• Delivery Details — Your name, delivery address, and preferred delivery time, provided when placing an order.
• Usage Data — Basic analytics such as pages visited, browser type, and referring website. This is collected anonymously and not linked to your identity.
• Local Storage — Your cart, wishlist, and age verification status are stored locally in your browser. This data never leaves your device and is not transmitted to our servers.

2. How We Use Your Information

We use the information collected to:

• Process and fulfil your orders
• Communicate with you regarding your order status and delivery
• Respond to your enquiries and provide customer support
• Improve our website and product offerings
• Send you promotional information (only if you have opted in)

3. WhatsApp Communications

Our primary ordering channel is WhatsApp. When you initiate an order via WhatsApp, your conversation is subject to WhatsApp's own Privacy Policy in addition to ours. We will only use your WhatsApp number to process your order, confirm delivery, and respond to your queries. We will not add you to broadcast lists or share your number with third parties without your consent.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Delivery Partners — Your name and delivery address are shared with our courier or delivery partners solely for the purpose of fulfilling your order.
• Legal Requirements — If required by law or to protect our rights, we may disclose your information to the relevant authorities.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or misuse. Your cart and wishlist data is stored exclusively in your browser's localStorage and is never transmitted to our servers.

6. Age Verification

Our website requires age verification to access. By confirming you are 18 years or older, your verification status is stored in your browser's localStorage for 30 days. We do not collect or store your date of birth or any government-issued identification.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us via WhatsApp or email at the details provided on our Contact page.

8. Cookies

Our website uses browser localStorage and sessionStorage rather than cookies. These mechanisms store your preferences (cart, wishlist, age verification, announcement bar state) locally on your device and are not transmitted to any server or third party.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• WhatsApp: Available on our Contact page
• Location: Nairobi, Kenya